Privacy policy

Privacy Policy

Last updated: 25 October 2026

TG Solulu ("we", "us", "our") operates this online store. This policy explains how we collect, use and share your personal data when you visit our website, buy from us or contact us. We handle your data in line with UK data protection law.

Who we are

We are the data controller for the personal data described in this policy. You can contact us at online.shop.uk@proton.me.

What personal data we collect

  • Contact details: your name, email address, phone number, delivery address and billing address.
  • Order and transaction details: the products you view, add to your basket, buy, return or cancel, and your order history.
  • Payment details: your payment information is handled by our secure payment providers. We do not store your full card details.
  • Account details: if you create an account, your login details and preferences.
  • Communications: messages you send us, such as customer support enquiries.
  • Device and usage data: your IP address, browser and device information, and how you use our website, collected through cookies and similar technologies.

Where we get your data

  • Directly from you, when you place an order, create an account or contact us.
  • Automatically from your device when you use our website.
  • From our service providers, such as our payment providers and our website platform.
  • To take and deliver your order, handle payments, returns and refunds, and give you customer support. (Legal basis: performing our contract with you.)
  • To communicate with you about your order and respond to your questions. (Contract and legitimate interests.)
  • To keep our website secure and prevent fraud. (Legitimate interests.)
  • To improve our website and products, and understand how our site is used. (Legitimate interests, or consent where required for non-essential cookies.)
  • To send marketing emails about our products and offers. (Consent. You can withdraw it at any time using the unsubscribe link.)
  • To meet our legal, tax and accounting duties. (Legal obligation.)

Who we share your data with

We share only what is needed with:

  • Our website platform (Shopify), which hosts our store and processes data on our behalf.
  • Payment providers who process your payments.
  • Fulfilment and logistics partners and delivery carriers, who prepare and deliver your order.
  • IT, email and customer support service providers.
  • Professional advisers, regulators, law enforcement or other authorities where we are required to by law.

We do not sell your personal data.

Transfers outside the UK

Some of our partners and service providers are located outside the UK. Where we transfer your personal data outside the UK, we take steps to make sure it is protected, for example by using approved contractual safeguards or by transferring only to countries recognised as providing adequate protection.

How long we keep your data

We keep your personal data only for as long as we need it for the purposes in this policy, including to meet legal, tax and accounting requirements and to resolve disputes. After that, we delete it or make it anonymous.

Your rights

You have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct data that is wrong or incomplete.
  • Ask us to delete your data in certain circumstances.
  • Ask us to restrict or object to how we use your data.
  • Receive your data in a portable format, where this applies.
  • Withdraw your consent at any time, where we rely on consent.

To use any of these rights, email us at online.shop.uk@proton.me. We may need to check your identity before we act on your request. These rights are not absolute and may be limited in some situations.

Marketing choices

You can unsubscribe from marketing emails at any time using the link in the email, or by contacting us. We may still send you service messages about your orders.

Cookies

We use cookies and similar technologies to run our website, remember your basket, keep it secure and understand how it is used. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

Security

We use appropriate measures to protect your personal data. No system is completely secure, and information sent over the internet may not be fully protected, so please take care what you share.

Children

Our website is not intended for children, and we do not knowingly collect personal data from them.

Our website may contain links to other websites. We are not responsible for their privacy practices, so please read their policies.

Complaints

If you have a concern about how we use your data, please contact us first at online.shop.uk@proton.me and we will try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "Last updated" date at the top.

Contact us

TG Solulu Email: online.shop.uk@proton.me